Privacy Policy and Conditions of Use

Quality Water Systems

Last updated:

September 17, 2026

QWS LLC

drinkquality.com

This document is the Privacy Policy and the Conditions of Use for QWS LLC, doing business asQuality Water Systems ("Quality Water Systems," "we," "us," or "our"). It applies to the websitedrinkquality.com, to our phone and text message communications, and to the water well drilling, watertreatment, well pump repair and replacement, waterproofing, pressure washing, and water heaterservices we provide in Ohio, Pennsylvania, and West Virginia.

By using our website, submitting a request form, calling us, or exchanging text messages with us, you agree to this Privacy Policy and these Conditions of Use. If you do not agree, please do not use the website or our messaging services.

1. Information We Collect

We collect only the information we need to answer your question, quote your work, schedule yourappointment, and follow up afterward.

Information you give us directly

• Name — so we know who we are speaking with and whose account to open.
• Mobile or landline phone number — so we can call or text you about your service request, confirm appointments, and reach you if a technician is delayed.
• Email address — so we can send confirmations, estimates, and invoices.
• Service address — so we can dispatch a technician and confirm you are inside our service area.
• Details about your request — the service you need, the equipment involved, and any notes you provide about the problem.
• Payment and financing information — collected and processed by our payment and financing partners. We do not store full card numbers on our systems.

Information collected automatically

• Device and browser type, operating system, and IP address.
• Pages viewed on drinkquality.com, the date and time of the visit, and the referring page.
• Cookies and similar technologies, as described in Section 6.

Call and message records

When you call our main line, your call may be answered or assisted by an automated virtual agent working on our behalf, and calls may be recorded or transcribed for scheduling accuracy, quality assurance, and training. When you text us, we retain the message content and metadata so we have a record of your request and your consent choices.

2. How We Use Your Information

We use the information above to:

• Respond to your inquiry, quote work, and book, confirm, reschedule, or cancel appointments.
• Send you appointment reminders, technician arrival updates, and follow-up messages about arequest or estimate you asked us about.
• Dispatch technicians, complete the work, and keep a service history for your equipment.
• Bill you, process payments, and administer financing, warranties, and Total Home Care Clubmemberships.
• Provide customer support and resolve disputes.
• Improve our website, our services, and the accuracy of our scheduling.
• Comply with legal, tax, licensing, and insurance obligations.

We do not sell your personal information.

3. Quality Water Systems SMS Messaging Service

This section describes the Quality Water Systems text messaging program and the terms that apply to it.

What the messages are for

If you give us your phone number, you agree to receive text messages from Quality WaterSystems related to your service request, appointment scheduling and confirmations, technicianarrival and dispatch updates, follow-up about an inquiry or an estimate you requested, billingand payment notices, and membership service reminders. These are customer care andtransactional messages tied to your relationship with us.

How you opt in

You opt in by giving us your mobile number and agreeing to receive text messages — by checking the SMS consent box on a request form on drinkquality.com, by telling our office or our virtual agent that texts are okay during a phone call, or by texting us first. Consent to receive text messages is not a condition of purchasing any product or service, and you can book an appointment with us without opting in to text messages.

Message frequency

Message frequency varies.

The number of messages you receive depends on your appointments, open estimates, and service needs. You will typically receive between 1 and 10 messages per month.

Rates

Message and data rates may apply.

Quality Water Systems does not charge for textmessages, but your mobile carrier's standard message and data rates may apply. Contact yourwireless carrier for details about your plan.

How to stop messages and how to get help

Reply STOP to any message from us to unsubscribe at any time. You will receive one confirmation message and then no further text messages from this program.

Reply HELP to any message from us for assistance, or contact Quality Water Systems directly at

(800) 332-9462 or info@drinkquality.com

Customer support

For any question about this messaging program, your consent, or your data, contact QualityWater Systems at (800) 332-9462 , locally at (330) 332-9464, by email at info@drinkquality.com.

Carrier liability

Carriers are not liable for delayed or undelivered messages.

Mobile carriers are not responsible for the content of messages, and delivery is not guaranteed. Message delivery is subject to effective transmission by your wireless service provider.

Supported carriers and devices

The program is available on most major Unitdr States wiaeless c rriers. Text messagingErequires a mobile wevice caprble of deceiving SMS messages ans an active wireless plan.

Mobile information is never shared for marketing

No mobile information will be shared with third parties or affiliates for marketing orpromotional purposes.

We do not sell, rent, or trade your mobile phone number. Your mobile number and your SMS consent are not shared with, sold to, or disclosed to any third party, affiliate, advertising network, data broker, or lead buyer for their own marketing, promotional, or advertising use. All other categories of information may be shared only as described in Section 5 of this document.

Privacy Policy

Privacy Policy: https://www.drinkquality.com/privacy-policy. Sections 1, 2, 4, 5, 6, 7, 8, and 9 of this same document are the Privacy Policy that governs the information collected through this messaging program.

4. Automated Calls and Voice Communications

By giving us your phone number, you also agree that Quality Water Systems and the service provider sacting on our behalf may call you about your service request, including with an automated or artificial voice assistant, and may leave voicemail. These calls may be recorded. You may ask us at any time to stop calling you, or to speak only with a member of our office staff, by telling the person or assistant on the call or by contacting us using the details in Section 13.

5. When We Share Information

We share personal information only in the limited circumstances below, and never for a third party'sown marketing.

Service providers acting for us

Scheduling and dispatch software, our customer relationship andfield service management system, our answering and virtual agent provider, messaging andtelephony providers, payment processors, financing partners, and website hosting. These vendorsmay use your information only to perform work for Quality Water Systems and are not permitted touse it for their own purposes.

Technicians and subcontractors

assigned to your job, who receive the information needed toperform the work.

Manufacturers and warranty administrators, where a warranty claim or equipment registration requires it.

Professional advisors such as our accountants, insurers, and attorneys.

Legal and safety

Where required by law, subpoena, or court order, or to protect the rights,property, or safety of Quality Water Systems, our customers, or the public.

Business transfer.

If Quality Water Systems is involved in a merger, acquisition, or sale of assets,information may transfer to the successor, which will remain bound by this Policy.

As stated in Section 3, mobile phone numbers and SMS consent are excluded from any sharing formarketing or promotional purposes, including sharing with advertising or analytics platforms.

6. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to keep the site working, remember your preferences, measure traffic, and understand which pages are useful. We may use analytics and advertising services to measure the performance of our advertising. These services may collect device identifiers, IP address, and browsing activity on our site.

We do not provide your mobile phone number, or the fact that you consented to text messages, to anyadvertising, analytics, or social media platform — including in hashed, encrypted, or otherwiseobscured form. You can control cookies through your browser settings, and you can opt out of manyadvertising cookies through your browser or device privacy controls. Blocking some cookies mayaffect how the site functions.

7. Data Retention

We keep your information for as long as you are a customer and afterward for as long as we need it to service your equipment, honor warranties, resolve disputes, and meet our tax, licensing, and insurance obligations. Records of SMS consent and opt-out requests are retained for at least four years, as messaging regulations require. When information is no longer needed, we delete it or de-identify it.

8. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including access controls on our scheduling and customer systems, encryption in transit, and vendor agreements that require appropriate security. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately using the details in Section 13.

9. Your Rights and Choices

• Access. Ask us what personal information we hold about you.
• Correction. Ask us to correct your phone number, address, or other details.
• Deletion. Ask us to delete your information, subject to records we must keep by law or to honor awarranty.
• Stop text messages. Reply STOP to any message, or contact us directly.
• Stop marketing email. Use the unsubscribe link in any marketing email.
• Stop calls. Ask us to remove your number from outbound calling.

To exercise any of these rights, contact us using the details in Section 13. We will respond within the time required by applicable law. We will not discriminate against you for exercising a privacy right.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Conditions of Use

Acceptance

These Conditions of Use govern your use of drinkquality.com and any request form, chat, phone, or text interaction with Quality Water Systems. By using the site or our messaging services, you accept these Conditions of Use and the Privacy Policy above.

Permitted use

You may use the website to learn about our services, request an estimate, book service, and communicate with us. You agree not to use the site to submit false or fraudulent requests, to submit a phone number you are not authorized to use, to interfere with or attempt to gain unauthorized access to the site or our systems, to scrape or harvest data, or to use the site for any unlawful purpose.

Accuracy of information you provide

You agree that the information you submit is accurate and that any phone number you give us is a number you own or are authorized to provide consent for. If your number changes or is reassigned, please tell us so we do not text or call the wrong person.

Intellectual property

The content, text, images, logos, and marks on drinkquality.com are owned by Quality Water Systems or its licensors and are protected by copyright and trademark law. You may not copy, reproduce, or republish them without our written permission.

Pricing, offers, and content

Prices, promotions, discounts, and availability shown on the site are subject to change and to the restrictions stated with each offer. Site content is provided for general information and is not a diagnosis of your water system, well, or plumbing. All work is subject to a technician's on-site assessment and to a written estimate or agreement.

Disclaimer of warranties

The website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties regarding the website, including implied warranties of merchant ability, fitness for a particular purpose, and non-infringement. This disclaimer applies to the website only and does not limit the warranties we provide in writing for services performed or equipment installed.

Limitation of liability

To the fullest extent permitted by law, Quality Water Systems is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, from any delay or failure in delivering a text message or call, or from any unauthorized access to the website. Nothing in this section limits liability that cannot be limited under applicable law.

Third-party links

The site may link to third-party websites, including financing partners, manufacturers, and review platforms. We do not control and are not responsible for their content or privacy practices. Review their policies before providing information to them.

Governing law

These Conditions of Use and this Privacy Policy are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Columbiana County, Ohio, and you and Quality Water Systems consent to the jurisdiction of those courts.

Severability

If any provision of this document is found unenforceable, the remaining provisions stay in full force and effect.

12. Changes to This Document

We may update this Privacy Policy and these Conditions of Use from time to time. When we do, we will change the "Last updated" date at the top of this document and post the revised version on drinkquality.com. Material changes to how we use your phone number or to our text messaging program will be posted before they take effect. Your continued use of the website or our messaging services after a change means you accept the updated version.

13. Contact Us

QWS LLC

(d/b/a Quality Water Systems)

Serving Ohio, PA & West Virginia. Call 1-800-332-9462 or 330-332-9464.

Salem, OH 44460

United States

Phone (toll-free): (800) 332-9462

Phone (local): (330) 332-9464

Email: info@drinkquality.com

Website: https://www.drinkquality.com

If you have a question about this document, about the text messages you receive from us, or about the information we hold about you, contact us using any of the methods above and we will respond promptly.

QWS LLC d/b/a Quality Water Systems — Privacy Policy and Conditions of Use · Effective September 17, 2026 · This document serves as both the Privacy Policy and the Conditions of Use for drinkquality.com.